Proudly hand-crafted in Albury, NSW, Australia
We have 2 rules of returns, item(s) must be returned:
Within 60 days of purchase; and
Unworn and unused.
If your item is faulty.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our office, so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
You are responsible for safely packaging your return to ensure we receive the items in tip-top condition.
We reserve the right to refuse a return if the policy has not been adhered to.
How do I return my purchase?
We provide free returns for all our customers on faulty items.
If you have goods that require return please contact our office to discuss the best method of returning them. Returns usually take 2-5 business days to reach us. Once received, your request will be processed within 1-3 business days.
If available, your new item will be on hold for 14 days. After that, it will automatically be taken off hold so be sure to send your return back to us as soon as possible to avoid missing out.
Your refund will be credited back onto the same credit card your payment came from.
Refund Process Time.
Returns take 2-5 business days to reach us. Once received, your return request will be processed within 1-3 business days.
If you have changed your mind.
If you would like a different colour or a completely different item, return your original item for a refund and simply make a new order for your desired item.
If you received an item you didn't order.
If you have received an item different to the one you ordered, please contact our office who will work with you to resolve the problem as quickly as possible.